The Problem With Agencies ‘Managing Expectations’

The Problem With Agencies ‘Managing Expectations’

For as long as I (Dan) have been in and around the agency world, I’ve heard the term “manage their expectations” as a top priority in dealing with clients. There’s an honest half to this and a self-serving half to this. The line between the two is pretty blurry. The...
Too Good a Negotiator?

Too Good a Negotiator?

We had a client some years back – one of our favorites of all time. He was a respected voice on business and leadership, and we enjoyed all the years we were associated with him. He was also well-known as a master negotiator, and we often saw it firsthand. He would...