Who Is Fred Keller?

Who Is Fred Keller?

When you look at your company’s story, there are important people, there are extremely important people . . . and in North Star’s case, there is Fred Keller. His company Cascade Engineering was our very first client back in 1999, and that was only part of how he...
The Problem With Agencies ‘Managing Expectations’

The Problem With Agencies ‘Managing Expectations’

For as long as I (Dan) have been in and around the agency world, I’ve heard the term “manage their expectations” as a top priority in dealing with clients. There’s an honest half to this and a self-serving half to this. The line between the two is pretty blurry. The...
Too Good a Negotiator?

Too Good a Negotiator?

We had a client some years back – one of our favorites of all time. He was a respected voice on business and leadership, and we enjoyed all the years we were associated with him. He was also well-known as a master negotiator, and we often saw it firsthand. He would...